Before You Order
Hoodsly Return Policy
Hoodsly products are often custom or made to order, so return eligibility depends on the product and its condition. Review the manufacturer policy before ordering, especially for custom sizes, accessories and in-stock sale hoods.
Custom or made-to-order productsCustom-sized hoods are not returnable once they enter production, and Hoodsly’s terms state that custom or made-to-order products cannot be cancelled or returned.
Standard eligible returnsReturns are handled case by case. Most eligible items must be in the same condition received and in the original packaging, with up to a 25% restocking fee plus return freight.
Accessories & additional itemsAccessories and added components such as modification kits, duct kits, extensions and additional strapping are not accepted for return.
Modified or installed productsHoodsly does not accept returns after a product has been modified or installation has been attempted.
Shipping damageIf damage is present, note it on the carrier’s bill of lading. Hoodsly states that damaged hoods can be replaced when shipping damage is properly documented.
In-stock / warehouse-sale hoodsIn-stock hoods are sold as-is and are generally returnable only for shipping damage.
Important: Bates Cabinetry provides this page as a customer-friendly summary. Hoodsly’s current manufacturer policy controls, and policy details may change. Always review the official Hoodsly return policy before finalizing an order.