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Bates Cabinetry Receiving & Claims

Something damaged, missing, or incorrect?

Document it carefully and submit the claim to Bates Cabinetry. We will review the information and coordinate the manufacturer or freight claim on your behalf.

Review the Delivery & Receiving Guide →

Visible freight damage / shortageNote it on the delivery receipt before the driver leaves and contact Bates promptly. Freight damage claims generally must be filed within 5 business days.

Missing itemsReport missing items within 2 weeks of delivery.

Concealed damageReport concealed damage found after opening within 1 month of delivery. Photograph the packaging and product before installation.

Do not reject damaged freight.Accept the shipment, write visible damage or pallet-count shortages on the delivery receipt, and take photos. Keep cartons, labels, pallet wrap, and paperwork until the claim is resolved.

Customer Account Required

Sign in so we can connect the claim to the correct order.

If you previously checked out as a guest, create an account using the same email address. Bates will attempt to attach prior website orders using that billing email.

Customer Login Create Customer Account